Privacy Policy
1. Controller
The data controller responsible for this website is:
Emma's Lab
Switzerland
Email: [email protected]
2. Data We Collect
We only collect personal data that you voluntarily provide when placing an order request:
- Full name
- Email address
- Phone number (optional)
- Delivery address (optional)
- Order details and notes
We do not use analytics, tracking pixels, or any third-party advertising tools.
3. How We Use Your Data
Your data is used solely to:
- Process and respond to your order request
- Communicate with you regarding your order
- Arrange delivery if applicable
We do not sell, rent, or share your personal data with third parties, except as required to process your order (e.g. payment or delivery partners).
4. Order Transmission
Order requests submitted through our form are transmitted via EmailJS (emailjs.com), a third-party email delivery service. EmailJS processes the data solely to deliver your message to us. Please refer to EmailJS Privacy Policy for details.
5. Local Storage
This website uses your browser's localStorage to save your shopping cart between visits. This data is stored entirely on your device and is never transmitted to our servers. You can clear it at any time by clearing your browser data.
6. Data Retention
Order-related emails are retained in our inbox for as long as necessary to fulfill and support your order, and in compliance with Swiss accounting obligations (up to 10 years for invoices).
7. Your Rights (nDSG)
Under the Swiss Federal Act on Data Protection (nDSG), you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data
- Object to processing of your data
- Data portability
To exercise any of these rights, please contact us at [email protected].
8. Security
We take reasonable technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure.
9. Changes to This Policy
We may update this Privacy Policy from time to time. The date at the top of this page indicates the most recent revision.
10. Contact
For any privacy-related questions, please contact us at [email protected].